FAQ

For Clients

How can I tell if I really need counselling?
What happens in a counselling session?
What issues can counselling help with?
What kinds of people seek counselling?
How do I start with a counsellor/therapist?
How do I know which counselling approach will suit me best?
How do I know which therapist is best for me?
What if I want to try more than one kind of therapy?
How long should I expect to have to continue counselling?
Will my counselling sessions be confidential?
Is my counsellor qualified?
What happens if I don't think the therapist is a good match for me?
I only want one session, will the therapist be able to help?
How frequently do I need to attend sessions?
Can I speak to a counsellor before my appointment?
Does my GP need to refer me for an appointment?
What is the difference between a psychiatrist and a psychologist?
Can a counsellor prescribe medication if I need it?
Will my counsellor be available for me in a crisis?
Can I use my health insurance to pay for counselling sessions?
Do I have to contact my insurance first, or book an appointment first?
Why do some therapists accept insurance referrals while others do not?
What hours are therapists available?
How does couples counselling usually work?
Why do I have to pay for missed/cancelled therapy sessions?
How can I pay for a therapy session?
Why do the costs vary from therapist to therapist?
Why are the fees so high?
Do you offer flexible pricing, such as discounts for students or those who are unemployed?
Will any of my information be shared?
My partner, friend, or family member really needs therapy. Can I refer someone for counselling?
What if I have a complaint?
What’s the difference between psychotherapy and counselling?
What if I want my therapy covered by the German public health insurance?
Is your video solution secure?

For Therapists

If I use a coupon code (for example, for 1 or 3 months) and I buy a yearly subscription, how does the discount work?
When does my yearly subscription start and end?
What are the cancellation terms if I cancel my monthly subscription?
What are the cancellation terms if I cancel my yearly subscription?
Can I be listed on It’s Complicated if I’m not a therapist, but another kind of practitioner (counsellor, psychologist, psychoanalyst, psychiatrist, coach, etc.)?
How do I make the best use of the online booking system?
Is your video solution secure?

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